PookieBSnow support

Get back to the mountains.

For help with the app, your account, or community content, email contact@pookieb.com. Include the app version, your iPhone or iPad model, and the steps that led to the problem. Please do not send passwords or authorization codes.

Live conditions and demo mode

A new installation opens live conditions. You can choose Demo in Settings to explore clearly labeled historical and simulated conditions. Demo events are fictional examples. Mountain information can be unavailable outside the operating season or when a source cannot be reached; check timestamps and the resort's official report before traveling.

Sign-in help

Use the same email or Apple sign-in method you originally used. Email sign-in offers password recovery. If Apple sign-in is interrupted, start Sign in with Apple again to obtain a fresh authorization.

Community safety

Use the options menu on a comment, photo, or check-in to report the content or block its author. Manage blocked members in Profile settings. New photo uploads wait for review before appearing publicly. For urgent moderation concerns, email us with the event or content reference.

Account deletion

Open Profile → Settings → Account → Delete Account. The confirmation explains what is removed and how shared sign-in or older shared media is handled. If the app reports incomplete cleanup, retry or contact support.

Notifications

Enable notifications in the app and in iOS Settings. Choose the mountain alerts you want. Delivery depends on service availability and Apple's push service; alerts are a planning aid and cannot guarantee current mountain or road conditions.

Before you travel

Check official resort, road, and avalanche information. PookieBSnow forecasts and planning suggestions can change and do not replace local safety guidance.